Frequently asked questions
FAQs
Where do you ship from? Do you have any stores?
We ship from Philadelphia, PA, USA. At this time, we are only available online.
How much does shipping cost? How long will it take to get my order?
Shipping is free on all orders $65 or more. Typical transit time is 3-8 business days.
Expedited shipping options are available at checkout where you can choose your desired shipping time frame.
Do you ship internationally?
We do not ship internationally at this time.
Where are your products made?
Our entire range of products is meticulously handcrafted by talented artisans in a reputable ethical facilities located in Asia. We have a dedicated team of professionals who inspect our footwear production and strive for excellence in every aspect of their work. We take immense pride in asserting that all our suppliers and manufacturing partners uphold the highest standards of craftsmanship, fair labor practices, and environmental stewardship.
With an unwavering commitment to integrity, we have established robust manufacturing processes that ensure the utmost quality in our products and brand. Should you have any inquiries regarding our production methods, stringent quality assurance, please don't hesitate to reach out to us via email. We genuinely welcome the opportunity to address any questions you may have.
Is your footwear waterproof/resistant?
Unless noted in the Product Description & Features, the shoes and boots are water-proof or water resistant.
How do I exchange or return my boots/shoes?
If you’ve ordered the wrong size or have any other issue, you can always exchange or return your order within the contiguous United States so long as:
- Your items are unworn, undamaged, in re-sellable condition, (i.e. no creases or wear on soles), and in their original packaging.
- Your return request is submitted within 30 days of receiving your original order.
Please view our full return policy here.
Do you sell gift cards?
Yes! You can pick up an electronic gift card here.
The product I want is sold out. What should I do and how often do you restock?
While our products can sell out fast, we regularly restock our products on a rolling basis. Though we aren't able to provide exact restock dates for individual styles, the best way to be notified of a restock is to join our waitlist for the size and style you want. This way, you will receive an email as soon as we receive them in stock! To do this, click the “Join Waitlist” button on the product page, sign up with your email, and we will automatically notify you when your pair is back in stock.
Do you ship to Armed Forces (APO/FPO/DPO) addresses?
Yes! Orders sent to these addresses will be sent via USPS Priority shipping. While it is more expensive to ship to these addresses than to a residential address, we are proud to support our friends in the Armed Forces.
I haven't received my order/shipping confirmation email. What should I do?
If you haven't received an email confirmation yet, there are a few things you can do:
- Check your spam folder. Some email providers might mark our emails as spam.
- If you're using Gmail, check your Promotions inbox by clicking the “Promotions” tab at the top of the page.
If neither of those things work, send us an email. We'll help update you on your order status.
How do I track my order?
Once your order ships, you'll receive a shipping confirmation email and tracking number. If it has been more than 5 business days since you placed your order and you still have not received a tracking number, send us an email and we will gladly assist you!
How do I change or cancel my order after it has been placed?
Our orders are packaged and shipped out quickly after they are placed to ensure that your shoes or boots arrive as soon as possible. Because of this, any changes to your order (including address changes, product changes, or cancellations) must be requested as soon as possible after your order has been placed. We'll do our best to accommodate your request, but cannot guarantee any changes will be able to be made after your order has been placed. Depending on the amount of time after the order has been placed, order changes may be subject to a fee of $10.
Need to make a change to your order? Send us an email.
Can I pay for my order in installments? How does it work?
Yes! You can pay for your order in installments through Klarna, which allows customers to pay for their order in 4 interest-free installments or create a monthly payment plan. No matter what you choose, your order will ship immediately!
To use Klarna, just select “Klarna” at the third step of checkout, then complete your purchase. You'll be billed based on the payment plan you selected.
When should I expect my refund?
Once our warehouse has received your return, please allow up to 2 weeks for a refund or store credit to be issued.